April 28, 2015

5 ways to improve your law firm’s client relationships using technology

by Emma O'Brien in Enablement, Industries

Taking time to get your business process mapping right can dramatically increase efficiencies within your law firm, freeing up your fee earners to focus their valuable skill set on client work. A 2013 study found that more than half of clients who switched legal providers cited inefficiencies within the firm as the main reason. Implementing modern technology to enhance your business process mapping can also provide opportunities for further client interaction with your services. For example, you can make available a secure client login area which documents the current progress of each case and allows clients to leave additional notes or requests.

So how can technology be used to improve client relationships?

Optimise efficiency

The time your firm can save by successfully automating its processes and improving its business process mapping will, in turn, leave more time for client work. Software can help you optimise your business processes and achieve significant efficiency gains.

Click here to watch a TED talk on simplifying business processes.

Reducing time spent on administration

Administration is an unavoidable reality in any business, but when fee earners spend more than an hour a day on this type of work, law firms have a real problem on their hands. Administration can seriously cut down the time available for casework and clients. When should legal professionals stop wasting time on administration and focus on their core work? Business process mapping technology can help eliminate administrative inefficiency, and give fee earners more time to focus on client needs.

Managing client relationships

CRM software is continually evolving, and can support law firms in a number of ways as they manage their client relationships. Legal professionals can link their calendar tool to CRM systems, for example, triggering them to engage with their clients in a specified way.

Client collaboration

Providing a secure online login area for clients will cut down the time legal staff spend on administration. Clients can update their details on your CRM system, and fill in forms online that were previously printed.

Around 80% of firms see technology as a client differentiator. Adopting the latest technologies will keep you ahead of the competition.

Offering transparency to your clients

Aside from providing a means of client collaboration, technology can also provide another communication channel with clients, as well as a valuable sense of transparency. The 2014 Law Firms in Transition survey noted the importance of “binding” clients to the firm, and one way of achieving this is to improve visibility from the clients’ point of view, by measuring past performance in similar cases, for example.

One Comment

  1. 23 July 2019 at 7:21 pm

    Heya i’m for the first time here. I found this board and I find It truly useful & it helped me out much.
    I hope to give something back and help others like you aided me.
    natalielise plenty of fish

  2. 23 July 2019 at 7:41 pm

    Thanks for your personal marvelous posting! I quite enjoyed reading it, you could be a
    great author.I will always bookmark your blog and
    definitely will come back very soon. I want to encourage yourself to continue your great writing, have a nice evening!

  3. 24 July 2019 at 8:43 am

    Thanks for a marvelous posting! I quite enjoyed reading
    it, you will be a great author.I will make sure to bookmark your blog and may come back sometime
    soon. I want to encourage yourself to continue
    your great writing, have a nice evening!

  4. 24 July 2019 at 12:16 pm

    Your style is very unique in comparison to other people I have read stuff from.

    Thank you for postinmg when you havve thhe opportunity, Guess I’ll
    just bookmark thiks web site.

  5. 25 July 2019 at 3:51 pm

    It’s truly very complex in this active life to listen news
    on TV, so I just use web for that purpose, and take
    the most up-to-date information.

  6. 26 July 2019 at 5:06 am

    It’s in point of fact a great and useful piece of info.
    I am satisfied that you just shared this helpful information with us.
    Please keep us informed like this. Thanks for sharing.

  7. 26 July 2019 at 7:05 pm

    It’s not my first time to pay a visit this site, i am visiting this site dailly and obtain nice information from here all the time.
    pof natalielise

  8. 30 July 2019 at 5:41 pm

    Cool blog! Is your theme custom made or did you download it from somewhere?
    A theme like yours with a few simple adjustements would really make my
    blog shine. Please let me know where you got your theme.
    Thanks

  9. 31 July 2019 at 9:28 am

    At this time I am going away to do my breakfast, when having
    my breakfast coming again to read other news.

  10. 1 August 2019 at 2:18 pm

    you’re actually a just right webmaster. The site loading
    pace is amazing. It sort of feels that you are doing any unique trick.
    In addition, The contents are masterpiece. you have performed a excellent job in this subject!
    plenty of fish natalielise

  11. 1 August 2019 at 2:59 pm

    Thank you for the auspicious writeup. It in fact was a amusement account it.
    Look advanced to more added agreeable from you! However, how can we communicate?

  12. 1 August 2019 at 4:23 pm

    Howdy are using WordPress for your blog platform? I’m new to the
    blog world but I’m trying to get started and
    set up my own. Do you need any coding expertise to make your own blog?
    Any help would be greatly appreciated!

  13. 2 August 2019 at 4:39 pm

    Link exchange is nothing else except it is only placing the other person’s weblog link on your page at proper place
    and other person will also do similar in favor of you.

    plenty of fish natalielise

  14. 14 August 2019 at 2:10 pm

    Thanks designed for sharing such a pleasant idea,
    piece of writing is fastidious, thats why i have read it entirely

  15. 15 August 2019 at 1:02 pm

    Fastidious response in return of this issue with firm
    arguments and explaining all on the topic of that.

  16. 19 August 2019 at 3:52 am

    Way cool! Some extremely valid points! I appreciate you
    penning this write-up and the rest of the site is very good.

  17. 19 August 2019 at 8:23 pm

    Very shortly this web site will be famous amid all blogging
    and site-building visitors, due to it’s fastidious articles or reviews

  18. 20 August 2019 at 6:15 am

    Generally I don’t read article on blogs, however I wish to
    say that this write-up very compelled me to take a look at and do it!
    Your writing taste has been surprised me. Thanks, quite great post.

  19. 24 August 2019 at 1:18 pm

    Howdy! Would you mind if I share your blog with my zynga group?
    There’s a lot of people that I think would really enjoy your content.

    Please let me know. Cheers

  20. 24 August 2019 at 6:42 pm

    Hello, i believe that i noticed you visited my weblog
    so i came to go back the want?.I am trying to to find issues to enhance my website!I guess its ok to make use of a few of your ideas!!

  21. 24 August 2019 at 11:49 pm

    I absolutely love your blog and find most of your post’s to be what precisely I’m looking for.
    Would you offer guest writers to write content available for you?

    I wouldn’t mind creating a post or elaborating on some of the subjects you write related to
    here. Again, awesome weblog!

  22. 25 August 2019 at 2:18 am

    Heya i am for the primary time here. I found this board and I
    find It truly helpful & it helped me out much. I’m hoping to present something
    again and help others like you aided me.

  23. 30 August 2019 at 4:21 am

    It’s awesome to pay a visit this site and reading the views
    of all mates regarding this post, while I am also zealous of getting experience.

  24. 1 September 2019 at 4:30 am

    Great web site you have got here.. It’s hard to
    find good quality writing like yours nowadays.

    I truly appreciate people like you! Take care!!

  25. 1 September 2019 at 6:59 pm

    Right now it seems like BlogEngine is the top blogging platform
    available right now. (from what I’ve read) Is
    that what you’re using on your blog?

  26. 1 September 2019 at 9:37 pm

    I constantly spent my half an hour to read this blog’s content
    every day along with a mug of coffee.

  27. 2 September 2019 at 2:02 am

    This article presents clear idea designed for the new visitors of blogging,
    that genuinely how to do blogging and site-building.

  28. 2 September 2019 at 2:26 am

    I don’t even know how I ended up here, but I thought this post was great.
    I do not know who you are but definitely you’re going to a famous blogger if you are not already 😉
    Cheers!

  29. 3 September 2019 at 4:37 am

    Hey There. I found your blog using msn. This is
    a really well written article. I’ll be sure to bookmark it and return to read more of your useful information. Thanks for
    the post. I will definitely comeback.

  30. 3 September 2019 at 5:39 am

    Greetings from Los angeles! I’m bored at work so I decided to browse your site on my iphone during lunch break.
    I enjoy the knowledge you provide here and can’t
    wait to take a look when I get home. I’m amazed at how fast your blog loaded on my mobile ..
    I’m not even using WIFI, just 3G .. Anyways, wonderful site!

  31. 3 September 2019 at 11:04 am

    fantastic publish, very informative. I ponder why the opposite experts of this
    sector don’t realize this. You must continue your writing.
    I’m sure, you have a great readers’ base already!

  32. 4 September 2019 at 1:32 am

    you’re truly a excellent webmaster. The web site loading velocity is incredible.
    It sort of feels that you are doing any unique trick. Moreover, The contents
    are masterpiece. you’ve performed a wonderful process on this matter!

  33. 5 September 2019 at 12:18 pm

    Your mode of telling all in this paragraph is genuinely nice, all
    be able to without difficulty know it, Thanks a lot.

  34. 6 September 2019 at 8:15 pm

    Hello, I enjoy reading through your post.
    I like to write a little comment to support you.

  35. 7 September 2019 at 4:05 am

    You really make it seem so easy with your
    presentation but I find this topic to be really something which
    I think I would never understand. It seems too complex and very broad for me.

    I am looking forward for your next post, I will try
    to get the hang of it!

  36. 7 September 2019 at 5:37 pm

    Awesome! Its in fact remarkable article, I have got much clear idea about from this piece of writing.

  37. 8 September 2019 at 8:05 am

    If you are going for most excellent contents like myself,
    only pay a quick visit this web site every day since it gives feature contents, thanks

  38. 8 September 2019 at 2:43 pm

    Thanks for a marvelous posting! I definitely
    enjoyed reading it, you may be a great author.I will be sure
    to bookmark your blog and will often come back later on. I want
    to encourage you to ultimately continue your great posts,
    have a nice afternoon!

  39. 9 September 2019 at 2:03 am

    Thanks on your marvelous posting! I really enjoyed
    reading it, you happen to be a great author.I will always bookmark your blog
    and definitely will come back from now on. I want to encourage you to ultimately continue your great posts, have a nice
    evening!

  40. 9 September 2019 at 8:02 am

    Good day! I could have sworn I’ve been to this site before but after looking at some of the articles I realized it’s
    new to me. Anyways, I’m definitely pleased I stumbled upon it
    and I’ll be bookmarking it and checking back often!

  41. 9 September 2019 at 1:47 pm

    Simply want to say your article is as amazing. The clearness in your post is simply spectacular and i could assume you are an expert on this subject.

    Fine with your permission allow me to grab your RSS feed to
    keep updated with forthcoming post. Thanks a million and please keep up the enjoyable work.

  42. 16 September 2019 at 4:57 pm

    Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point.

    You obviously know what youre talking about, why waste your intelligence on just
    posting videos to your site when you could be giving us something enlightening to read?

  43. 16 September 2019 at 11:33 pm

    This information is worth everyone’s attention. How can I find out more?

  44. 17 September 2019 at 11:18 am

    Incredible! This blog looks exactly like my old one!
    It’s on a completely different topic but it has pretty much the same page layout
    and design. Great choice of colors!

  45. 19 September 2019 at 6:25 am

    Spot on with this write-up, I truly feel this website needs much more attention. I’ll probably be back again to read
    through more, thanks for the info!

  46. 19 September 2019 at 8:39 am

    you’re in reality a excellent webmaster. The site loading
    pace is amazing. It seems that you are doing any distinctive trick.

    Moreover, The contents are masterwork. you have done a great activity in this topic!

  47. 21 September 2019 at 9:22 pm

    I’m really enjoying the theme/design of your web site.
    Do you ever run into any web browser compatibility issues?
    A small number of my blog visitors have complained
    about my website not operating correctly in Explorer
    but looks great in Chrome. Do you have any ideas to help fix
    this problem?

  48. 21 September 2019 at 10:27 pm

    I don’t even know the way I ended up right here, but I thought this post was good.
    I don’t understand who you are but definitely you’re going to a famous
    blogger for those who are not already. Cheers!

  49. 25 September 2019 at 6:43 am

    It’s a shame you don’t have a donate button! I’d certainly donate to this fantastic blog!
    I suppose for now i’ll settle for bookmarking and adding your
    RSS feed to my Google account. I look forward to fresh updates and will
    talk about this website with my Facebook group. Chat soon!

  50. 26 September 2019 at 10:04 am

    Thanks for sharing your thoughts about minecraft games. Regards

  51. 26 September 2019 at 11:11 am

    It’s perfect time to make a few plans for the
    future and it is time to be happy. I’ve read this put up and if I may just I wish to suggest you few attention-grabbing issues or
    tips. Maybe you could write next articles referring to this article.
    I want to learn more issues about it!

  52. 26 September 2019 at 11:20 am

    I’m not sure exactly why but this weblog is loading
    extremely slow for me. Is anyone else having this issue or is
    it a problem on my end? I’ll check back later and see if
    the problem still exists.

  53. 28 September 2019 at 7:50 am

    Hi there mates, fastidious article and good urging commented
    here, I am genuinely enjoying by these.

  54. 28 September 2019 at 9:11 pm

    Hey I know this is off topic but I was wondering
    if you knew of any widgets I could add to my blog that automatically tweet my newest twitter updates.

    I’ve been looking for a plug-in like this
    for quite some time and was hoping maybe you would have some experience with something like this.

    Please let me know if you run into anything.
    I truly enjoy reading your blog and I look forward to your new updates.

  55. 29 September 2019 at 2:54 am

    Everything is very open with a clear description of the challenges.
    It was really informative. Your site is very helpful.
    Many thanks for sharing!

  56. 29 September 2019 at 5:21 pm

    Everything is very open with a very clear clarification of the challenges.
    It was truly informative. Your site is very helpful.
    Many thanks for sharing!

  57. 1 October 2019 at 2:15 am

    Now I am going to do my breakfast, once having my breakfast coming again to read additional news.

  58. 1 October 2019 at 2:20 am

    Keep this going please, great job!

  59. 1 October 2019 at 5:52 pm

    Hello there! I could have sworn I’ve visited this website before but after going through
    some of the articles I realized it’s new to me.

    Anyhow, I’m definitely happy I came across it and I’ll be book-marking
    it and checking back frequently!

  60. 3 October 2019 at 10:10 pm

    Great article, just what I was looking for.

  61. 5 October 2019 at 3:52 am

    Really enjoyed this article.Really thank you! Awesome.

  62. 5 October 2019 at 7:28 am

    I cannot thank you enough for the article.Thanks Again.

  63. 5 October 2019 at 4:14 pm

    Thanks a lot for the article post.Really thank you! Much obliged.

  64. 6 October 2019 at 5:03 pm

    Looking forward to reading more. Great article post.Really looking forward to read more.

  65. 6 October 2019 at 8:40 pm

    I really enjoy the post.Really looking forward to read more. Keep writing.

  66. 8 October 2019 at 2:25 pm

    Really informative blog.Thanks Again. Want more.

  67. 9 October 2019 at 8:56 pm

    I like the valuable info you provide to your articles. I
    will bookmark your blog and test once more right here regularly.
    I’m slightly sure I will be informed lots of new stuff proper right here!
    Best of luck for the following!

  68. 10 October 2019 at 12:24 pm

    Very informative post.Thanks Again. Cool.

  69. 11 October 2019 at 1:21 pm

    Really appreciate you sharing this article. Cool.

  70. 11 October 2019 at 4:27 pm

    Thanks on your marvelous posting! I genuinely enjoyed reading it, you are a
    great author.I will make sure to bookmark your blog and will come back in the foreseeable future.
    I want to encourage you to ultimately continue your great writing,
    have a nice evening!

  71. 12 October 2019 at 6:59 am

    A round of applause for your blog post. Really Great.

  72. 12 October 2019 at 1:01 pm

    Great, thanks for sharing this blog post.Really looking forward to read more. Awesome.

  73. 13 October 2019 at 12:03 am

    It’s an awesome paragraph in support of all the internet users; they will take benefit
    from it I am sure.

  74. 13 October 2019 at 9:07 am

    A round of applause for your article post. Keep writing.

  75. 14 October 2019 at 2:46 am

    I truly appreciate this blog post.Really thank you! Great.

  76. 14 October 2019 at 2:12 pm

    Really informative blog article.Thanks Again. Fantastic.

  77. 16 October 2019 at 11:25 am

    Im thankful for the blog post.Thanks Again. Fantastic.

  78. 16 October 2019 at 10:47 pm

    Thank you ever so for you blog article.Really looking forward to read more. Keep writing.

  79. 17 October 2019 at 11:57 am

    Thanks for the article.Really thank you! Want more.

  80. 18 October 2019 at 10:42 am

    Great blog post.Really looking forward to read more.

Leave a Reply

Your email address will not be published.