Australian industrial services company overcome inefficiencies incurred by using manual processes

This industrial services company tried to automate their processes and workflows using traditional .NET development. Instead of showing improvement, however, the existing processes proved to be problematic and time-consuming. Thousands of employees had to submit training requests, which meant chasing approvals and additional supporting information for each step.

“Even though we had digitised our hardware request forms and system access form requests, modifications could not be handled in the system. We would need to change the original document, create the PDF and publish it on our intranet. Our employees would download, print, fill out, get them signed, then scan them to send to the service desk,” said the IT applications and development group manager.

In short, the existing systems were labor-intensive, slow to develop, prone to errors and difficult to troubleshoot. The company abandoned their .NET attempt after six months with no progress — and decided that there had to be a better way.

“After seeing what K2 can do, we knew this is what we were looking for,” continued the IT applications and development group manager.

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