The Benefits of Process Automation: For Courts, Tribunals, Commissions and the Broader Legal Community

 

 

Our legal systems are experiencing significant growth and are increasingly reliant on consumable, digital information. The volume of content is continuously increasing, creating new management challenges.

Are you reaping the benefits that are available from process automation?

During this video, we will be demonstrating how K2 can improve customer service and efficiency through process automation.

– Streamline and enhance your case or matter processes with K2
– Integrate with your existing systems – enhance what you already use
– Reduce manual paper processes
– Mitigate risk through the creation of structured workflows
– Generate process focused reporting
– Collaborate with your document management and automation systems
– Improve both your client and your internal user outcomes

Creating the Data Ecosystem for Your Transition to an AI World

When Alan Turing was developing the Turing Test for determining machine intelligence—what we today refer to as Artificial Intelligence (AI)—he first posed the question, “Can machines think?” At the time, this seemed preposterous, but technology advances in recent years now have us asking a similar question: “Can machines learn?” The answer is “yes,” as long as we supply them with enough of the right kind of data.

Click here to read the whitepaper, Creating the Data Ecosystem for Your Transition to an AI World

This ability to learn is a specific, data-oriented form of AI that has the power to dramatically increase productivity and streamline business processes. Companies are increasingly looking to AI and specifically machine learning (ML) as a way to improve their businesses. While many of these applications are still in the early developmental phases, companies must prepare now in order to successfully implement AI and ML in the future and take full advantage of the power of this technology. Specifically, organisations need to establish the data ecosystems today that will become the foundation of ML applications, training models and business process development in the future.

Machine learning analyses data flow in the enterprise. Anticipating this eventual capability, the most critical issue is how companies prepare the data that will be used as the basis for machine learning. Data scrubbing and formatting is one of the greatest challenges in implementing AI so companies should adopt clean data format methods now.

To address this challenge, IT and the lines of business need to organise around a specific business problem they are trying to solve. Defining that specific problem creates a direct correlation between the input, its format and shape, and ultimately the decision output. Therefore, understanding the outcome and the kinds of decisions that need to be made will determine which data sets you use and how you need to scrub, transform or clean them.

Looking ahead into 2018 and the next few years, there are three steps companies looking to power their process optimisation efforts with AI must take:

  1. Look for “low-hanging fruit” opportunities where AI can make a difference and good, clean data is readily accessible.
  2. Build a solid technical infrastructure and invest in developing the digital assets for collecting and organising the data needed for AI and machine learning.
  3. Invest in a common platform that allows IT and the lines of business to collect and clean the data that will be used to build the training models for machine learning.

A comprehensive process automation platform can help businesses address all three of these steps and businesses who use one to make sure they are ready for AI- and ML-enabled applications often fall into one of three categories – each with its unique challenges:

  • New user with existing LOB data
  • New user with no existing LOB data
  • User with an existing platform and an existing data repository

Want to determine where on the spectrum your company falls and how to make sure you are best poised to transform business process management with emerging technologies?

Read the white paper, Creating the Data Ecosystem for Your Transition to an AI World

Meeting of the Minds – Hunter Valley Region

Do you still have manual or ineffective processes in your business?

Are you realising the dividends from your digital transformation investment?

Join us as we hear from one of the leading manufacturer’s in the Hunter region who are realising the rewards of their investment in process automation by improving the visibility of employee safety, reducing the organisation risk profile, and enabling a mobile workforce.

7:45 am – Registration and Arrival

8:00 am – Welcome and Introduction

Tony Roupell

BPA Practice Manager

Definiti

8:05 am: Life Savings Controls – Process and Visibility to the Rescue

Charmaine Underwood

EHS Systems Officer

Tomago Aluminium

8:20 am: K2 Technology Showcase – Driving Process Visibility and Insights to help you make Effective Business Decisions

Igor Jericevich

Process Evangelist

K2

9:00 am: Question and Answer – Panel Discussion

Panel – Tony Roupell, Charmain Underwood, Igor Jericevich

9:15 am Networking

Join K2 at the Velrada V:Inspire Roadshow

In April 2018, Velrada in partnership with K2, will be holding our Annual Microsoft Focused Event, V:Inspire™ around Australia.

The purpose of which is to “Inspire” each other to innovate and deliver powerful new technology solutions with our customers.

During this workshop, K2 partner Velrada will introduce you to the wonder of Artificial Intelligence and Bots and the potential that AI offers for business and productivity and process improvement.

Don’t miss out on this unique half-day event!

Perth – Friday, 9th April 2018 
Melbourne – Friday, 13th April 2018
Adelaide – Friday, 20th April 2018
Sydney – Friday, 4th May 2018

AI in the Workplace

AI Is Everywhere, Even in the Workplace

Today the phrase Artificial Intelligence (AI) still conjures up images of robots that look and talk like humans and the notion of using an optical scanner to start your car instead of a key or button. In reality, AI is a technology we all interact with at some level every single day.

View this infographic to see how businesses like yours use AI to help make critical decisions and solve problems.

Prepare Today to Transform Your Business Processes with Artificial Intelligence

Artificial intelligence (AI) is often considered to be the future of computing and possibly the greatest driver of innovation in the next decade. Already it is showing up in autonomous vehicles, voice-controlled digital assistants and devices with facial recognition. But this is only the beginning. AI’s power to support human knowledge and ingenuity and change our perception of business challenges is game-changing when we look at how it can be applied to processes throughout an organization.

In many ways, AI is a natural partner for business process management efforts. AI can help automate routine tasks, improve user interfaces and analyze huge amounts of data. McKinsey & Company estimates that AI can automate as much as 45 percent or more of any particular job – allowing workers to focus on higher level, mission-critical activities.

Let’s look at two examples already in use. AI-driven natural language interfaces make interacting with applications easier and speed up many of the individual steps within a process just by understanding the words spoken and the context of the request. For example, natural language processing can allow doctors to dictate clinical notes into a device, which then automatically populates appropriate forms, lab orders, and prescriptions. Or it can summarise long blocks of text from medical journal articles or studies by identifying key concepts and phrases.

Machine learning, a component of AI, analyses and identifies patterns within vast amounts of data by iterating through the data to identify relationships between data and the resulting decisions made from the data. With each iteration, the system acquires a deeper understanding of why decisions within an organisation are made and apply statistical analysis to develop rules around these decisions. In the case of a complex area of business activity, supply chain management, machine learning can do things like predicting when stock will run out or recommend which products are at a surplus and automatically reduce their price to clear inventory.

As you can see, AI is starting to play a significant role in process automation and optimisation efforts. More importantly, as the adoption of AI technologies become even more widespread, they will become easier to implement and have more applications within business process management.

Looking to determine where on the spectrum your company falls and how to make sure you are best poised to transform business process management with emerging technologies? Read the white paper, Prepare Today to Transform Your Business Processes with Artificial Intelligence.

KOOS DU PREEZ, CHIEF TECHNICAL OFFICER

Australian industrial services company overcome inefficiencies incurred by using manual processes

This industrial services company tried to automate their processes and workflows using traditional .NET development. Instead of showing improvement, however, the existing processes proved to be problematic and time-consuming. Thousands of employees had to submit training requests, which meant chasing approvals and additional supporting information for each step.

“Even though we had digitised our hardware request forms and system access form requests, modifications could not be handled in the system. We would need to change the original document, create the PDF and publish it on our intranet. Our employees would download, print, fill out, get them signed, then scan them to send to the service desk,” said the IT applications and development group manager.

In short, the existing systems were labor-intensive, slow to develop, prone to errors and difficult to troubleshoot. The company abandoned their .NET attempt after six months with no progress — and decided that there had to be a better way.

“After seeing what K2 can do, we knew this is what we were looking for,” continued the IT applications and development group manager.

Download the full case study here

K2 Cloud and K2 Five Training Dates for 2018!

The K2 Core and K2 smartforms training is an instructor-led or self-study training course designed to give participants the skills and knowledge to create process-driven applications with K2 workflows, SmartObjects and smartforms, without writing any code.

This course is intended for:

  • Anyone who wants a basic overview of K2 and how K2 is used.
  • Anyone who wants to learn how to build applications with K2.
  • Anyone who wants to move on to more advanced modules, for example Developers.

During this course, participants will learn:

  • How to build simple to intermediate-level applications in K2 that include SmartObjects, SmartForms, and Workflows
  • We will cover how to use standard and custom reporting in K2
  • Some typical, day-to-day administration tasks in K2

Most modules include a hands-on exercise where attendees will apply the knowledge they have gained in that module to build a K2 application. Attendees will be provided with a “sandbox” environment where they can then build out the application during the course.

Melbourne – Monday, 6th August 2018 > Wednesday, 8th of August 2018

Sydney– Monday, 10th September 2018 > Wednesday, 12th September 2018

Adelaide – Monday, 8th October 2018 > Wednesday, 10th October 2018

Brisbane – Monday, 22nd October 2018 > Wednesday, 24th October 2018

Perth – Monday, 12th November 2018 > Wednesday, 14th of November 2018

K2 Launches New Process Automation Platform Including New Cloud Service

 

K2 recently announced the availability of its new low-code process automation platform – furthering innovation in the way organisations drive digital efficiencies. With a new managed cloud service, K2 Cloud, new on-premises version, K2 Five, and completely redesigned user interfaces and experiences, the platform helps businesses of all types around the globe rapidly deliver powerful process automation and realise business productivity gains.

Automating business processes across an enterprise is crucial to the success of companies in the era of digital transformation. However, many initiatives are impacted by a lack of sufficient resources and the use of inefficient systems to manage processes.

K2’s low-code process automation platform solves these problems by enabling organisations to automate in every area of the business, without the traditional level of dependency on highly skilled developers spending inordinate amounts of time on repetitive coding.

With intuitive and powerful tools, organisations can rapidly deliver mission-critical applications as well as fast-changing, lightweight departmental processes, all with a single platform.

“From inception, K2 has always been focused on making process automation easier as we recognised over 15 years ago that building these solutions and solving these problems was too hard and complex for many organisations. This left many organisations ignoring this initiative and subsequently putting their businesses at risk of becoming obsolete,” said Adriaan van Wyk, CEO of K2. “The same is still generally true, ordinarily solving these problems is still hard for many businesses, but the pressure to transform has multiplied. That’s what makes K2 even more necessary today than it already was years ago, so that every organisation can automate every business process on our platform and digitally transform their business.”

Process automation platforms have several interconnected components and features that define its usability and feasibility, hence why K2 built a comprehensive, end-to-end platform around eight core tenets that when all combined make it possible for any organisation to automate their processes with K2:

  • Workflows: Customers can use visual, intuitive process and rules designers on top of an engine that is built to deliver scalable workflows.
  • Forms: Visually design powerful user experiences using forms that connect to workflows and line-of-business data. Components are reusable to drive speed and scale as well as consistency.
  • Integration: Point-and-click integration with virtually any line-of-business system.
  • Analytics: Rich reports and visual analytics deliver the information needed to identify issues and drive optimisation.
  • Mobile: Responsive user experience that works on all major devices, whether on or offline.
  • Security and Governance: Comprehensive, role-based management tools that provide security and governance on all aspects of the platform.
  • Deployment: The platform is flexible and can be deployed in the cloud or on-premises.

Several existing K2 tools and features have been significantly updated with the release of the new platform, while completely new functionality has also been added. Some of these include:

  • New Workflow Designer: A re-envisioned approach to how workflow solutions are built with a designer that has been re-engineered from the ground up using modern HTML5 technologies. Designing workflows is accelerated rapidly with Smart Assist, which guides developers on logical steps in the workflow and surfaces relevant data throughout the design experience.
  • App Wizard: Empowers citizen developers to build and deploy process apps in just a few steps, without having to code or design anything. These apps can later be extended using more advanced tools.
  • Workspace: A completely redesigned K2 Workspace experience, which provides a single centralised location for all K2 tasks and process applications.

At launch, K2 Cloud and K2 Five will have feature parity. However, the company will rapidly iterate on K2 Cloud with feature and functionality shipments every six weeks in order to innovate rapidly for customers. New K2 Five versions will be released annually to bring already released cloud features to customers that are deployed on-premises or in hosted environments.

“To enable enterprise-level process automation that supports robust mission-critical applications as well as fast-changing, lightweight departmental processes, we developed a platform that provides businesses a unique ability to build simpler applications quickly and more complex applications and processes that scale an entire enterprise,” said Olaf Wagner, co-founder and senior vice president of engineering and product at K2. “Further, our new K2 Cloud platform, based on our more than two-years of cloud experience managing K2 Appit for SharePoint, will enable our customers to take advantage of innovative functionality that we have and will continue to bring to light along the lines of voice-enabled apps, artificial intelligence, machine learning, internet of things, bots, and much more.”

To learn more about the platform and specific information on K2 Cloud and K2  FIVE, as well as all of the new features and functionality, please visit K2.com.

The Global K2 Cloud and K2 FIVE launch tour hits nine cities around the world with the Sydney event taking place on October 23rd, 2017.  If you’d like to attend the event please email:

Emma O’Brien
Marketing Manager, ANZ
emma@k2.com

K2 Australia will also be showcasing the new technology at Microsoft Summit in Sydney between November 14-17.   

ABOUT K2: With K2’s process automation platform, organisations can rapidly build and deploy enterprise-grade business process applications that are agile, scalable and reusable, and scale the platform across all processes that move work between people, systems and machines. K2 solutions are being used by more than 1.5 million users in more than 4,000 organisations, including 30 percent of Fortune 100 companies.

 

We are a Gold Sponsor at this years Digital Workplace Conference

This is Australia’s largest SharePoint/Office 365 event – nowhere else is there such a concentrated group of industry professionals expert in SharePoint, Office 365 and related technologies. This conference is all about exploring the benefits and solutions of how we can improve digital capabilities in our workplace

There are over 30 breakout sessions distinctly tailored to audiences interested in Thought Leadership, Business Productivity, Case Studies and Technical streams. This allows us to deep-dive into some topics, and learn first-hand how others are successfully using products and solving challenges.

K2 is a Gold Sponsor at this years event. Join us on Day 1 (23rd August) at 2pm for our case study presentation.

Driving Digital Transformation in the real world 

During this this session, we will be showcasing a case study of work that we completed for a large Commonwealth Department. By implementing K2, The Department provided greater productivity and efficiencies through the automation of high-frequency work steps, actions, procedures and processes.