The Forrester Wave™: Digital Process Automation Software, Q3 2017*.

We’re pleased and proud to share that K2 has been positioned as a Strong Performer in The Forrester Wave™: Digital Process Automation Software, Q3 2017*.

At K2, we are relentlessly focused on our mission to enable every organisation to automate the processes that move work between people, systems and machines, and we believe that our relentless focus on this vision is what helped us get this result.

The K2 process automation platform provides customers the ability to build enterprise-ready apps and scale those apps, or the number of apps needed, to automate processes across organisations. Thousands of companies around the world have been using the K2 platform to build hundreds of thousands of applications, from loan origination for banking to employee onboarding and expense management, and many more. We are only getting started, and with our continual technological advancements, we will be supporting our customers in their growth journey with K2.

It should be no surprise that we fundamentally believe in the power of process automation to transform businesses. And it is the disruption of transformation that so many businesses are trying to navigate today. We’re entering a new era in digital transformation. An era in which process automation is accelerating to enable the ability for a business to react quickly and get to market with solutions faster than ever before. The speed of the consumer is making this more critical than ever, as the slower a business moves the faster customers leave for new solutions. In research conducted by Harvard Business Review, respondents don’t just see disruption as likely – they believe it is imminent. 28-percent of respondents said their industry has already passed the digital inflection point, while another 56-percent said they expect it to happen by 2020. In addition, 47-percent of respondents believe their traditional business model will be obsolete by 2020. But, that doesn’t mean you should fear as 86-percent view digital disruption more as an opportunity than as a threat to their business.

These are fascinating statistics as it’s clear that business transformation is reaching a fever pitch and the majority of businesses are recognizing the need to utilize more technology to offer more services, get to market faster and operate more efficiently. In many cases, a foundational pillar of these strategies is focused on automation, particularly the automation of business processes across an organization.

But, getting there isn’t easy. IT departments are strained with limited resources and application backlogs are only growing. If this sounds familiar, you may be wondering how in the world you’ll find the time to automate your business while also looking after all the demand the business is putting on IT in the first place. That’s where the beauty of a platform comes in, which enables you to build both deep mission-critical applications and the ability to build and deploy many applications quickly. Precisely what we believe a process automation platform should enable you to do, if it has all the necessary elements.

A process automation platform has several interconnected components and features that define its usability and feasibility. These attributes impact accessibility to people, data and the ability to work effectively. These attributes include:

  • Integration: Connecting people, systems and devices in real-time and continually extending to support new third-party data connectors to avoid being locked into an ecosystem. Visually configurable connectors to industry leading solutions or rich service API connectors and SDKs to connect to virtually anything (IoT and RPA).
  • Forms: Robust, intuitive, reusable and flexible user experience for collecting and integrating information into your automated processes or to be used for data and trend analysis on any device, wherever they may be, even on third-party hosted solutions.
  • Workflows: That can be designed by developers and Citizen developers alike to easily automate legacy as well as next gen processes (RPA, IoT, AI integrated) that are agile, intuitive and comprehensive.
  • Mobile: Empower and support a mobile workforce by enabling action-on-the-go, online or offline on any devices in a secure manner.
  • Pre-built Apps: Templates and commonly used applications that incorporate all the key elements of a process (Forms, Workflows and data integration) and yet, can be customizable for specific business needs.
  • Deployment: A choice of rapidly building business process apps in the cloud or on-premises.
  • Security & Governance: Robust management portal, role-based access controls for all assets and applications, with priority to industry standard compliance and security.
  • Analytics: Data-driven decisions enabled with out-of-the-box process reports as well as integration into third-party reporting tools such as Microsoft Power BI or Tableau.

The combination of all these attributes form the key differentials of the K2 platform that enables you to build and collaborate on a single, complex application, and then rapidly scale across all enterprise processes. This makes it possible for process automation to not only happen within your business, but to scale across an organisation without the need of more technical resources. It’s happening today as K2 has been found to reduce application development time by 78% with ROIs of over 466%. That’s massive time savings and incredible business benefits as a result.

We also believe that all of these ingredients helped us receive the highest scores possible in the Forrester Wave in the following criteria: Smart forms and user experience, Process and Flow Design; Low-code/No-code, Mobile Engagement, API Support, Data Virtualization, Analytics, Integrations, Guiderails and Governance, Lifecycle Management, Enterprise Scalability, Digital Workplace, Ease of implementation, and Geographic presence. And while we’re very proud of that, our work is not done. We fundamentally believe that as a company we’re only just getting started and there is much more we will enable in terms of technological advancements of our platform.

We have many exciting updates coming this year, please stay tuned to our blog and our website as you won’t want to miss what’s next.

*A Forrester login is required to view and read the full report.

Rapid and Robust App Development – You don’t have to Choose!

Successful, intuitive process applications that actually affect change are the objective.

But, so is getting them done in less time, with less money. Traditional BPM software with custom coding yields powerful results, and are often time-consuming and expensive to implement and maintain. Low code tools are touted as an answer to these problems, but can limit application scope, scale and security.

In this infographic, you’ll learn how K2 brings together the best of both BPM and low code to provide a platform that empowers IT to build process automation solutions

General Data Protection Regulation (GDPR) – Opportunity or Threat?

The General Data Protection Regulation (GDPR) has been finalised by the European Union and will come into effect from May 2018. It replaces all data protection legislation in European Union (EU) member states such as the Data Protection Act 1998 (DPA) in the UK.

The GDPR includes new and improved privacy rights for individuals within the EU, such as “the right to be forgotten”. The new obligations relate to the collection, use and transfer of consumers’ personal data. The official interpretation of Personal Data is “any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a photo, an email address, bank details, and posts on social networking websites, medical information, or a computer’s IP address.”

But why now – it doesn’t come into force until the middle of 2018?

You may think that with over 12 months still to go, it’s plenty of time to put something in place, but this is not a small issue that can be overlooked. The new regulation introduces severe penalties for breaches of the GDPR with legislators able to impose fines of up to €20 million or 4% of an organisation’s global annual turnover in order to ensure compliance. That’s a lot of money.

Don’t we already have something similar in each countries own Data Protection Acts?

The GDPR will require organisations to have a legitimate reason for processing personal data. Consent can be given by a written, electronic or oral statement. This could include the data subject ticking a box when visiting a website or choosing technical settings for social network accounts. Importantly, pre-ticked boxes or inactivity will no longer equal consent. The remit of the GDPR goes a lot further than existing Data Protection legislation in other countries.

In an interesting development, individuals will now be able to request that their personal data is erased by the organisation and no longer processed. This is called the ‘right to be forgotten’).

If I am in the UK then Brexit will save me, won’t it?

Although the UK is in the process of leaving the EU, the triggering of article 50 will take 2 years to complete. So the UK will still be a member of the EU in May 2018 and all UK organisations will almost certainly have to implement these regulations. As this is also a ‘common-sense’ piece of EU legislation, there is no reason to suspect it will be repealed as and when Brexit does come into force. It really isn’t worth taking the chance.

So how do I find out more? What should I do next?

Fortunately, there is plenty of professional help and guidance available and some forward-thinking organisations, such as Deloitte, with the GDPR Consent Management Framework based on K2, have developed easy to implement solutions that can take away the headache based on sound legislative principles.

Deloitte and K2 will be running a series of events, webinars and seminars, on the topic of GDPR and how to solve the challenge and we look forward to sharing the skills and knowledge we have gained already. The threat of fines is all too real, however the chance to protect citizen’s personal data once and for all presents us with an opportunity too good to miss.

If you would like to learn how K2 and Deloitte can help your security, regulatory and privacy teams grasp the action plan necessary for GDPR compliance join our “The General Data Protection Regulation (GDPR) Deadline is Coming – Get an Action Plan!” webinar with Bart Eynatten, Senior Manager in Analytics and Information Management at Deloitte on June 7th.

Take action now and register today!

Become the Chief Acceleration Officer!

6 REASONS YOU AREN’T SEEING ROI FROM YOUR BPA OR BPM INITIATIVE

How can your organisation remove the barriers to modernisation and achieve meaningful process management with minimal disruptions to the business?

It’s easy. Avoid the six pitfalls outlined in our infographic and you’ll achieve:

  • – Quicker realisation of business productivity gains
  • – Lower process app development costs
  • – Lower labour and training costs
  • – Efficiency gains
  • – Better customer and employee experiences

K2’s low-code business process apps help you keep pace with digital transformation and achieve high ROI at both ends of the balance sheet

Are you ready to start driving ROI?

 

Rapid and Robust App Development – You don’t have to choose

RAPID AND ROBUST APP DEVELOPMENT? YOU DON’T HAVE TO CHOOSE

Successful, intuitive process applications that actually affect change are the objective.
But, so is getting them done in less time, with less money. Traditional BPM software with custom coding yields powerful results, and are often time-consuming and expensive to implement and maintain. Low code tools are touted as an answer to these problems, but can limit application scope, scale and security.

In this infographic, you’ll learn how K2 brings together the best of both BPM and low code to provide a platform that empowers IT to build process automation solutions that are:

– Simple, complex or somewhere in between
– Flexible and adaptable
– Secure
– Able to scale across the enterprise
– Capable of integrating with existing IT infrastructure
– Mobile
– Fast to deploy
– On premises or in the cloud
– Able to yield rapid ROI

Download the infographic to see how your team can use one platform to deliver deep, real-world solutions and align with business objectives.

How to go low code without sacrificing the power of BPM

Bridge the Gap Between Ease of Use and Complexity

Increasingly, organisations are using low-code and no-code application development solutions to lower labor costs, accelerate app delivery, increase ROI from existing IT investments and align more closely with business goals like better customer experience.

Yet, low code can bring with it a reputation for creating the kinds of compromises in security, control and integration that developers find difficult to swallow. K2 approaches process automation differently than most vendors – K2 brings together the power of traditional business process management (BPM) software with the speed and innovation of low-code tools into one platform.

This white paper outlines:

– The inefficiency of choosing a low-code vendor based on immediate project goals

– K2’s low-code and BPM capabilities in nine key areas of business process automation success

– How customers are using K2 to address critical concerns.

Download the white paper to learn why IT needs are crucial to evaluating low-code platforms and how to pick a vendor that has the flexibility developers need.

Choose your Process Automation pain point and we’ll tell you how to solve it

Can K2 address any of your highest-level concerns and challenges?

K2 believes improving processes is about more than workflows and business rules engines – it’s about solving real-life issues.

Your enterprise has a unique set of business process application needs and objectives. Picking a platform that can be tailored to support these needs is the key to a successful digital transformation initiative.

By focusing on your ultimate objectives instead of a checklist of features, you’ll be able to pick a process automation vendor that is actually capable of delivering on its promises.

To help you understand if K2 can help you tackle your challenges and set your business up for growth, we want to know more about your organisation’s needs and goals.

Robotic Process Automation 101

 

 

As organisations seek to optimise their resources to increase profits or expand into new markets, there is a growing reliance on technology to bolster efficiencies and enable more intelligent ways of working. In this environment, robotic process automation (RPA) technology has emerged to empower companies in a range of industries to achieve more in less time and with less effort.

Defining RPA

The Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI)[1] offers the following definition for RPA:

“Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.”

Put simply: a bot is a software application that is designed to automate the types of tasks that are typically performed by humans in the workplace, such as processing customer requests, scheduling meetings or finding and compiling information.

The bot operates on the user interface (UI) of a third-party application in the same way that a human would. This differs substantially from traditional forms of IT integration, which have typically been based on application programming interfaces (or APIs).

Essentially, bots are configured using demonstrative steps, rather than code-based instructions. As a result, RPA is a no-code technology that can be “trained” by business users outside of the IT department. This enables decision-makers across a wide range of disciplines to contribute to an organisation’s bot strategy and deployment. It also means that highly skilled developers are free to pursue other IT projects that require their specialised expertise.

Why are companies investing in RPA technologies?

Bots automate tasks and processes that companies are currently paying humans to do. This not only offers a direct cost saving for the employer (in terms of salaries and other HR costs), but also delivers added profitability down the line as productivity increases, human error is reduced and skilled staff members are free to focus on more complex and strategic projects. By directing human skills and talent towards value-adding tasks rather than repetitive tasks, organisations can optimise their resources and boost the bottom line.

One interesting development recently, which underscores the potential profitability of bots, is the tax on robots proposed by Benoît Hamon, a far-left presidential candidate in the 2017 French elections. This involves taxing shareholder earnings derived from roles that are delegated to bots rather than humans – and injecting this money back into society in the form of a universal basic income grant. Microsoft co-founder Bill Gates has also touched on this concept by suggesting a tax on robots that is redirected to initiatives that upskill people whose roles have been replaced by bots.[2]

Are bots going to take our jobs?

The jury is still out on this one, but here is a point to consider: the average back-office worker has a lot of routine tasks involving repetitive steps that can be time-consuming, mundane and even demoralising. RPA can handle these types of tasks, allowing staff to focus more fully on other tasks requiring unique human strengths and skills. A company that processes plenty of routine customer enquiries, for example, can free staff to deal with the more complex requests and questions.

In many ways, bots can serve humans by helping them to manage their expanding workloads more effortlessly and effectively. This not only enables them to be more successful in their own roles, but also reduces their chances of battling work-related stress and burnout. In some industries, like financial services and law, there is an increasing amount of data that needs to be processed, as well as mounting pressure from regulators and policymakers. RPA can help to relieve these burdens.

It’s important to note that while RPA technology plays a valuable role in streamlining the use of existing systems and processes, it is usually considered to be one element in a wider digital transformation strategy and not a complete solution. This is because bots work on existing systems just as human staff members would, relieving the manual labour load, but not transforming the underlying processes or IT infrastructure.

(Look out for our next article in this series, which will explore the benefits and limits of RPA in more detail).

What’s driving the relevance of RPA?

As the technology that powers bots grows more advanced, adoption has accelerated and many large organisations are beginning to integrate RPA solutions into their IT strategies. In 2016, the global RPA licensing market reached about USD 700 million, which is close to twice the earnings generated in 2015. At the same time, research shows that the number of new RPA adopters is doubling every 6 months.[3]

Bots are also being integrated into messaging software, giving rise to chat bots – artificial intelligence software that mimics real-time conversations with humans on digital communication platforms that they’re using. For example, Slack – the app that has taken digital workplace communication to a new level – has launched Slackbot, a virtual assistant.[4]

Where to from here?

While the RPA market is still emerging, the technology is building a reputation as a cost-effective alternative to traditional systems integration. For these reasons, RPA is forecast to become a USD 5 billion market globally by 2020, with a CAGR of over 60%.

One study discovered that a third of global enterprises are in fact already using RPA technology within their IT, finance and accounting processes; and around quarter are leveraging bots in their procurement and HR processes.[5]

So, as the technology continues to grow more sophisticated, how could your organisation take advantage of RPA to meet your unique business goals?

Written by Andrew Murphy, Global VP Technical Sales - K2
[1] http://irpaai.com/

[2] https://www.ft.com/content/d04a89c2-f6c8-11e6-9516-2d969e0d3b65

[3] https://www.linkedin.com/pulse/thoughts-trends-robotic-process-automation-rpa-2017-pascal-bornet

[4] http://fortune.com/2016/10/26/ibm-watson-slack-chatbot/

[5] https://dupress.deloitte.com/dup-us-en/focus/signals-for-strategists/cognitive-enterprise-robotic-process-automation.html

Anatomy of a K2 end-to-end solution

Build apps with rich features and functionality – at the click of a mouse and a fraction of the time

No matter what business process management and automation solutions an organisation has built and/or bought, most struggle with:

  • A huge demand for applications and not enough resources
  • A need to produce rich solutions while relying less on IT
  • Applying process maturity across the enterprise
  • Utilising or unlocking data out of many different LOB systems into a single appFind out how our unique philosophy and technology will change your ability to be more efficient, collaborative and inventive. Explore the interactive Anatomy of a K2 End-to-End Solution now.

Are you running your processes or are they running you?

Rise above your inefficient processes and future-proof your business

Misplaced forms, lost connectivity and unsupported mobile access are just a few examples of bottlenecked business processes.

You have to rise above these slow, stalled processes in order to join the modern business movement, edge out the competition and increase visibility and productivity.

Business process automation (BPA) addresses the above concerns and offers many benefits, but traditional development can be expensive.

Instead, low-code business applications that can be customised, and run on any device, offer an efficient alternative.

Shown to reduce costs by 15 percent year over year, these automation apps can streamline processes while empowering users, providing insight and reinforcing data-driven decisions.
Find out more in the White Paper. Are You Running Your Processes, or Are They Running You?
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