Thursday, 3 November 2016

Enable public facing eForms to smash positive Customer Service feedback records

by Emma O'Brien in Industries, Office 365

Are paper based forms tarnishing your Customer Service records? Customers, Vendors, Suppliers, Students, Partners are frustrated by your lack of feedback and slow processing times. Employees are frustrated by a lack of reporting and tracking, and the call centres are overloaded.

This video will showcase the benefits of being able to expose a digital form to third parties whilst capturing data into your third party systems without compromising security, and triggering workflows to enable tracking and reporting.

We can even showcase how this is accomplished with O365. You will get to participate in the live demo using your mobile phone.

Now that good customer service!

 

Manager, Marketing and Channel Development at K2

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