AI in the Workplace

AI Is Everywhere, Even in the Workplace

Today the phrase Artificial Intelligence (AI) still conjures up images of robots that look and talk like humans and the notion of using an optical scanner to start your car instead of a key or button. In reality, AI is a technology we all interact with at some level every single day.

View this infographic to see how businesses like yours use AI to help make critical decisions and solve problems.

Prepare Today to Transform Your Business Processes with Artificial Intelligence

Artificial intelligence (AI) is often considered to be the future of computing and possibly the greatest driver of innovation in the next decade. Already it is showing up in autonomous vehicles, voice-controlled digital assistants and devices with facial recognition. But this is only the beginning. AI’s power to support human knowledge and ingenuity and change our perception of business challenges is game-changing when we look at how it can be applied to processes throughout an organization.

In many ways, AI is a natural partner for business process management efforts. AI can help automate routine tasks, improve user interfaces and analyze huge amounts of data. McKinsey & Company estimates that AI can automate as much as 45 percent or more of any particular job – allowing workers to focus on higher level, mission-critical activities.

Let’s look at two examples already in use. AI-driven natural language interfaces make interacting with applications easier and speed up many of the individual steps within a process just by understanding the words spoken and the context of the request. For example, natural language processing can allow doctors to dictate clinical notes into a device, which then automatically populates appropriate forms, lab orders, and prescriptions. Or it can summarise long blocks of text from medical journal articles or studies by identifying key concepts and phrases.

Machine learning, a component of AI, analyses and identifies patterns within vast amounts of data by iterating through the data to identify relationships between data and the resulting decisions made from the data. With each iteration, the system acquires a deeper understanding of why decisions within an organisation are made and apply statistical analysis to develop rules around these decisions. In the case of a complex area of business activity, supply chain management, machine learning can do things like predicting when stock will run out or recommend which products are at a surplus and automatically reduce their price to clear inventory.

As you can see, AI is starting to play a significant role in process automation and optimisation efforts. More importantly, as the adoption of AI technologies become even more widespread, they will become easier to implement and have more applications within business process management.

Looking to determine where on the spectrum your company falls and how to make sure you are best poised to transform business process management with emerging technologies? Read the white paper, Prepare Today to Transform Your Business Processes with Artificial Intelligence.

KOOS DU PREEZ, CHIEF TECHNICAL OFFICER

Australian industrial services company overcome inefficiencies incurred by using manual processes

This industrial services company tried to automate their processes and workflows using traditional .NET development. Instead of showing improvement, however, the existing processes proved to be problematic and time-consuming. Thousands of employees had to submit training requests, which meant chasing approvals and additional supporting information for each step.

“Even though we had digitised our hardware request forms and system access form requests, modifications could not be handled in the system. We would need to change the original document, create the PDF and publish it on our intranet. Our employees would download, print, fill out, get them signed, then scan them to send to the service desk,” said the IT applications and development group manager.

In short, the existing systems were labor-intensive, slow to develop, prone to errors and difficult to troubleshoot. The company abandoned their .NET attempt after six months with no progress — and decided that there had to be a better way.

“After seeing what K2 can do, we knew this is what we were looking for,” continued the IT applications and development group manager.

Download the full case study here

On Demand: K2 Cloud + K2 Five Overview

 

Late last year we launched the K2 Five and K2 Cloud platform.

The rate of updates to the K2 Cloud has been impressive with new enhancements and features added every 3 to 6 weeks. ​​​​​​​ In order to help keep up-to-date with the new enhancements, we would like to start a bi-monthly webinar to overview these new capabilities and enhancements.

This video will provide an in-depth overview of the capabilities of the new K2 Five and K2 Cloud.

During this video we will focus on:

Highlight the key feature changes and updates from K2 4.7 Demo the new simple K2 drag and drop designer Differences between the on-premises and cloud versions of K2 How to integrate both of these into Power BI using the new OData providers.

SmartStarters and Application Wizard for K2 Cloud

The latest update of K2 Cloud includes a couple of new features that make creating new K2 apps as simple as few mouse clicks! Empower your business users by allowing them to create their own apps by taking advantage of these great new features.

K2 SmartStarters are ready-to-use applications for common use cases like IT Service Requests, Job Postings, and Task Management. SmartStarters are fully built solutions that you can deploy and have up and running in minutes. These solutions are fully customisable, so you can run them as is, or update to suit your needs.

The K2 Application Wizard allows you to quickly create K2 applications via a wizard that will generate the application for you. You can build customised applications like a Marketing Collateral Approval process or a Customer Satisfaction Survey in just 4 simple steps.   The Application Wizard is the perfect solution for the business user who just wants to create a solution without having to know how to build SmartObjects, views, forms, and workflows.

Both the SmartStarters and Application Wizard are available from the new Apps page in the K2 Workspace. Let’s have a look at each option in more depth.

 

SmartStarters

At the time of posting there are 26 different SmartStarters available for install, including for common business processes like IT Service Request, Training Request, and Travel Approval (see Creating Applications with SmartStarters for a full list and detailed instructions on deploying).

Use the “Install” button on the “All Apps” page to select a SmartStarter application

A list of available SmartStarters will be displayed.

Click the “Details” button to view the SmartStarter application. Here you can see what the application form and workflow looks like

Click the “Install” button to start the install process. A popup will appear showing you the app download and install progress. Allow a minute or 2 for the application package to be downloaded and installed. After the application has finished installing, you will be given options to configure the application.

Each SmartStarter comes with its own landing and administration pages.  The administration page will allow you to modify any lookup data or user groups used by the application forms and workflow.

Once your SmartStarter is installed and configured it is ready to go!

From the landing page, you can submit a new form and start the workflow process. But what if the form fields are not exactly what you want, or the workflow does not match your own businesses process? The great thing is that these apps are fully customisable. Simply find the app in the designer (Under Apps->K2->SmartStarters) and you can edit the SmartObjects, Views, Forms, and Workflow to suit your requirements.

 

Application Wizard

You can use the Application Wizard to generate a new application from a pre-defined template or select the option to create your own custom app. The application templates currently available are categorised under the application types Submit for Approval, Send a Survey and Create and Edit Lists (see Creating Applications with Application Wizards).

To create a new application using the Application Wizard we open the Apps workspace and click on the “New” button in the “All Apps” or “My Apps” page.  This starts the Application Wizard to step us through the application creation process.

Give your app a name and select to create an app from an existing template, or build a fully custom application. To use a template, select the Application Type to see a list of available templates.

To see more info about the template click the “More Details…” link.

Once you have selected a template you can make any changes you need to it, such as adding new a question to a survey. Once you have done this you can click “Preview and Finalise” to start the app creation or click “Next (Additional Options)” to configure any application-specific options.

Once you click “Preview and Finalize” a workflow will start to get administrator approval and create the application. Once this is complete you will get an email advising your app is ready to go! As with the SmartStarters you can also modify your app after it has been created by finding the related artifacts in the K2 Designer (Apps->K2).

Written by Andrew Blinco, Technical Evangelist – K2

On Demand: Manage your document control and lifecycle process with Office 365

 

 

Nobody has visibility of the process internally, documents are everywhere; all this costs time and money!

Business processes are not always clear or adequately communicated to staff. Processes that require approval from multiple areas are often manual, paper-based and dependant on a user to action items in a timely manner.

During this live webinar, we will be demonstrating how easy it is to improve employee experience with quality document control and lifecycle management.

Watch the video, to see how to:

• Collaborate with your SharePoint environment with tasks, reminders, and notifications via email and text messages
• Manage document compliance with rule-based naming conventions
• Document workflows that require multi-touch approvals which are often manual and time-consuming
• Auto-generate documents based on controlled business data
• Eliminate the need for multi (SharePoint) content types

Document control Workflow is often more complex than you think. Learn how K2 BPM can support your complex business scenarios with ease.

On Demand: Business Process Contract Management – Where Process, Collaboration, and Contract Management meet to fill the technology gaps.

 

 

Reviewing and negotiating a complex contract often requires input from various internal advisors / stakeholders. Each internal reviewer may in turn have their own unique review and comment process depending on the type and value of the contract.

During this video, we will be demonstrating how easy it is to improve employee experience with a combination of Process and document collaboration.

Watch now see how to:

  • Leverage technology to scan contracts for key high-risk clauses
  • Assign tasks based on business rules, workload and other business parameters.
  • Manage parallel and ad hoc process requirements.
  • Leverage best of breed technologies like SharePoint, Microsoft Word Co-Authoring, DocuSign to provide a collaborative experience.
  • Make informed decisions on where to apply expert resources based on risk profiling and ratings.

K2 Cloud and K2 Five Training Dates for 2018!

The K2 Core and K2 smartforms training is an instructor-led or self-study training course designed to give participants the skills and knowledge to create process-driven applications with K2 workflows, SmartObjects and smartforms, without writing any code.

This course is intended for:

  • Anyone who wants a basic overview of K2 and how K2 is used.
  • Anyone who wants to learn how to build applications with K2.
  • Anyone who wants to move on to more advanced modules, for example Developers.

During this course, participants will learn:

  • How to build simple to intermediate-level applications in K2 that include SmartObjects, SmartForms, and Workflows
  • We will cover how to use standard and custom reporting in K2
  • Some typical, day-to-day administration tasks in K2

Most modules include a hands-on exercise where attendees will apply the knowledge they have gained in that module to build a K2 application. Attendees will be provided with a “sandbox” environment where they can then build out the application during the course.

Brisbane – Monday, 2nd July 2018 > Thursday, 5th July 2018

Sydney– Monday, 9th July 2018 > Thursday, 12th July 2018

Melbourne – Monday, 6th August 2018 > Thursday, 9th of August 2018

Sydney– Monday, 10th September 2018 > Thursday, 13th September 2018

Adelaide – Monday, 8th October 2018 > Thursday, 11th October 2018

Brisbane – Monday, 22nd October 2018 > Thursday, 25th October 2018

Perth – Monday, 12th November 2018 > Thursday, 15th of November 2018