Case Study: STIHL Australia

Case Study

STIHL Australia

  • Location: Australia
  • Industry: Manufacturing
  • Product: K2 blackpearl, K2 smartforms
  • Integrations: Microsoft SharePoint, Microsoft Dynamics CRM
  • Software: K2 Five
  • Solutions built: Product Launch, Capital Expenditures, End User Call Management

The STIHL name has stood for revolutionary technology and innovative ideas ever since the firm was founded. Throughout their 85-plus year history that has made us the name for state-of-the-art engineering. The STIHL brand is known round the world today for quality and service. In more than 160 countries STIHL products are helping people at work – and that has made them the world’s leading chain saw brand.



With a successful initiative to move to a truly digital workplace, STIHL is seeing both tangible results from a process perspective as well as achieving their goal of heightened efficiency, transparency and accountability. “We did some analysis and found that we’ve achieved a 25 – 30 percent improvement in speed of delivery; but more significantly, what we have achieved is greater transparency in where any bottlenecks are, and not having people walking around asking for status of a form. Now you know exactly where it’s at, and can retrieve that information yourself online,” stated Chakour-West. Looking forward, she has identified a few additional key process automation initiatives to more fully realize STIHL’s digital transformation. For example, K2 will play a part in an upcoming extranet launch to automate any processes that might start within the business, such as dealer onboarding. STIHL also plans to migrate to K2 Cloud as one of their key initiatives to become more mobile in 2019. This will allow them to continue to optimize their processes while also maintaining the results they’ve been able to achieve thus far.