May 9, 2017

Robotic Process Automation 101

As organisations seek to optimise their resources to increase profits or expand into new markets, there is a growing reliance on technology to bolster efficiencies and enable more intelligent ways of working. In this environment, robotic process automation (RPA) technology has emerged to empower companies in a range of industries to achieve more in less time and with less effort.

Defining RPA

The Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI)[1] offers the following definition for RPA:

“Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.”

Put simply: a bot is a software application that is designed to automate the types of tasks that are typically performed by humans in the workplace, such as processing customer requests, scheduling meetings or finding and compiling information.

The bot operates on the user interface (UI) of a third-party application in the same way that a human would. This differs substantially from traditional forms of IT integration, which have typically been based on application programming interfaces (or APIs).

Essentially, bots are configured using demonstrative steps, rather than code-based instructions. As a result, RPA is a no-code technology that can be “trained” by business users outside of the IT department. This enables decision-makers across a wide range of disciplines to contribute to an organisation’s bot strategy and deployment. It also means that highly skilled developers are free to pursue other IT projects that require their specialised expertise.

Why are companies investing in RPA technologies?

Bots automate tasks and processes that companies are currently paying humans to do. This not only offers a direct cost saving for the employer (in terms of salaries and other HR costs), but also delivers added profitability down the line as productivity increases, human error is reduced and skilled staff members are free to focus on more complex and strategic projects. By directing human skills and talent towards value-adding tasks rather than repetitive tasks, organisations can optimise their resources and boost the bottom line.

One interesting development recently, which underscores the potential profitability of bots, is the tax on robots proposed by Benoît Hamon, a far-left presidential candidate in the 2017 French elections. This involves taxing shareholder earnings derived from roles that are delegated to bots rather than humans – and injecting this money back into society in the form of a universal basic income grant. Microsoft co-founder Bill Gates has also touched on this concept by suggesting a tax on robots that is redirected to initiatives that upskill people whose roles have been replaced by bots.[2]

Are bots going to take our jobs?

The jury is still out on this one, but here is a point to consider: the average back-office worker has a lot of routine tasks involving repetitive steps that can be time-consuming, mundane and even demoralising. RPA can handle these types of tasks, allowing staff to focus more fully on other tasks requiring unique human strengths and skills. A company that processes plenty of routine customer enquiries, for example, can free staff to deal with the more complex requests and questions.

In many ways, bots can serve humans by helping them to manage their expanding workloads more effortlessly and effectively. This not only enables them to be more successful in their own roles, but also reduces their chances of battling work-related stress and burnout. In some industries, like financial services and law, there is an increasing amount of data that needs to be processed, as well as mounting pressure from regulators and policymakers. RPA can help to relieve these burdens.

It’s important to note that while RPA technology plays a valuable role in streamlining the use of existing systems and processes, it is usually considered to be one element in a wider digital transformation strategy and not a complete solution. This is because bots work on existing systems just as human staff members would, relieving the manual labour load, but not transforming the underlying processes or IT infrastructure.

(Look out for our next article in this series, which will explore the benefits and limits of RPA in more detail).

What’s driving the relevance of RPA?

As the technology that powers bots grows more advanced, adoption has accelerated and many large organisations are beginning to integrate RPA solutions into their IT strategies. In 2016, the global RPA licensing market reached about USD 700 million, which is close to twice the earnings generated in 2015. At the same time, research shows that the number of new RPA adopters is doubling every 6 months.[3]

Bots are also being integrated into messaging software, giving rise to chat bots – artificial intelligence software that mimics real-time conversations with humans on digital communication platforms that they’re using. For example, Slack – the app that has taken digital workplace communication to a new level – has launched Slackbot, a virtual assistant.[4]

Where to from here?

While the RPA market is still emerging, the technology is building a reputation as a cost-effective alternative to traditional systems integration. For these reasons, RPA is forecast to become a USD 5 billion market globally by 2020, with a CAGR of over 60%.

One study discovered that a third of global enterprises are in fact already using RPA technology within their IT, finance and accounting processes; and around quarter are leveraging bots in their procurement and HR processes.[5]


So, as the technology continues to grow more sophisticated, how could your organisation take advantage of RPA to meet your unique business goals?

Written by Andrew Murphy, Global VP Technical Sales - K2





One Comment

  1. Pingback: voice marketing

  2. Pingback: Business Credit Cards Las Vegas NV

  3. 14 May 2019 at 5:07 pm

    Amoxicillin Safety Dosing For Dogs Effexor Xr Online Canada cheap cialis online Best Place To Buy Generic Viagra Uk Cialis E Prostatectomia Radicale First Medicine Online Pharmacy Shop

  4. 15 May 2019 at 7:50 am

    Amoxicillin For Diverticulosis Zithromax And Pregnancy Venta Cialis En Tenerife viagra Peut Acheter Viagra Sans Ordonnance

  5. Pingback: bitbulb all daily crypto new feeds

  6. Pingback:

  7. Pingback: BusinessMole

  8. Pingback: pirate show legoland

  9. 20 May 2019 at 5:25 am

    Importing drugs from other countries is technically illegal, although the federal government generally does not prosecute individuals who purchase medicines in small amounts for their own use. how much is 100mg viagra at walmart Women in the studies had to answer a few questions about their sex lives each night, and talked to researchers and perhaps also to their partners about it.

  10. Pingback: IT Support in Geneva

  11. 21 May 2019 at 8:08 pm

    I simply couldn’t go away your website before suggesting that I
    extremely enjoyed the standard information a person supply in your visitors?
    Is going to be back regularly in order to check up on new posts

  12. Pingback: 아바타바카라

  13. 24 May 2019 at 8:12 am

    Please let me know if you’re looking for a writer for your blog.

    You have some really good posts and I feel I would be a good asset.

    If you ever want to take some of the load off, I’d love to write some articles for your blog in exchange for a link back to mine.
    Please blast me an email if interested. Many thanks!

  14. 28 May 2019 at 3:26 am

    Hi there! I know this is kind of off topic
    but I was wondering which blog platform are you using for this website?
    I’m getting sick and tired of WordPress because I’ve had issues with hackers
    and I’m looking at alternatives for another platform.
    I would be awesome if you could point me in the direction of a
    good platform.

  15. 28 May 2019 at 3:29 am

    Woah! I’m really loving the template/theme of this site. It’s simple, yet effective.
    A lot of times it’s very difficult to get that “perfect balance” between usability and appearance.
    I must say you’ve done a fantastic job with this. Also, the blog
    loads extremely fast for me on Opera. Outstanding Blog!

  16. 28 May 2019 at 3:31 am

    Hey! Someone in my Facebook group shared this website with us so I came to look it over.
    I’m definitely loving the information. I’m book-marking and will be tweeting this to my followers!

    Terrific blog and superb design.

  17. 28 May 2019 at 3:35 am

    What’s up all, here every one is sharing these know-how, therefore
    it’s pleasant to read this blog, and I used to visit this blog everyday.

  18. 28 May 2019 at 3:47 am

    Nice post. I learn something totally new and challenging on sites I stumbleupon everyday.
    It will always be interesting to read through content from other authors and practice a
    little something from other sites.

  19. 29 May 2019 at 12:58 am

    Well, when recommending the best drug for each patient, the doctor needs to determine the causes of erectile dysfunction and the effects the patients are likely to go through when waiting for it to work. generic viagra 1) Den Porree waschen und in kleine dГјnne Ringe schneiden.

  20. Pingback: loans

  21. 31 May 2019 at 3:12 pm

    Is Cephalexin A Form Of Pennicilin Cialis 20 Precio Site Confiance Achat Cialis generique du cialis en pharmacie Cherche Clomid Lowest Prices On Viagra Cialis Profesional England

  22. 1 June 2019 at 10:36 am

    Need Discount Generic Macrobid Ups Cash Delivery buy viagra online Priligy Generico Vendita Italia Order levitra from canada Chinese Replica Viagra 100 Mg

  23. 1 June 2019 at 5:26 pm

    Hey! Do you know if they make any plugins to safeguard against hackers?
    I’m kinda paranoid about losing everything I’ve worked hard on.
    Any tips?

  24. 1 June 2019 at 7:36 pm

    Priligy Generico Senza Ricetta Hiconcil Buy Online Cafergot Discontinued generic cialis canada Buying Viagra In Malaysia

  25. Pingback: Total quality management

  26. 5 June 2019 at 9:53 am

    Propecia 10 Years Hairloss cialis 40 mg Cialis En Ligne Belgique

  27. 5 June 2019 at 8:18 pm

    Die Lage ist perfekt am Ufer der Bevertalsperre und gerade am Wochenende bei den Bikern sehr beliebt (eigene Bikerparkplätze). viagra generic name When blood flow to the heart is blocked, a heart attack can occur.

  28. 8 June 2019 at 11:41 am

    I am regular reader, how are you everybody? This piece of writing posted
    at this website is genuinely nice.

  29. 9 June 2019 at 9:00 am

    Bayer Levitra Effets Secondaires levitra tarif belgique Achat Levitra En France Levitra Action Cialis Lontano Dai Pasti

  30. 11 June 2019 at 2:48 am

    Your style is unique compared to other people I’ve read stuff from.
    Many thanks for posting when you have the opportunity, Guess I’ll just bookmark this web site.

  31. 13 June 2019 at 1:02 am

    Excellent way of telling, and nice article to obtain information concerning my presentation subject, which i am going to convey
    in college.

  32. 13 June 2019 at 3:54 am

    Hey there! This is my first comment here so I just wanted to give a quick shout out and tell you I genuinely enjoy reading your articles.
    Can you recommend any other blogs/websites/forums that go over the same topics?
    Thank you!

  33. 13 June 2019 at 8:47 am

    Hurrah, that’s what I was searching for, what
    a stuff! present here at this weblog, thanks admin of this web site.

  34. 13 June 2019 at 6:53 pm

    Cialis Se Puede Tomar Con Alcohol cialis tablets for sale Adult Amoxicillin Dosage Vendita Viagra E Cialis Comprar Cialis Ecuador

  35. 15 June 2019 at 12:40 am

    This is my first time pay a visit at here and i am actually pleassant to read all at single place.

  36. 15 June 2019 at 2:34 pm

    Thanks to my father who told me concerning this blog,
    this weblog is truly amazing.

Leave a Reply

Your email address will not be published.