Enabling Customer Satisfaction through Call Centre Automation

An organisation’s departments are often plagued by cumbersome processes that inhibit their ability to make their customers central. Call center environments are no exception. Learn how leading organstions are using K2 to deploy customer-friendly workflow apps that redefine agent work and delight the customer.

What does the year of realisation mean for your business?

In the past 10 years, consumers have digested an incredible volume of personal apps that have changed our daily lives more than we know it. From personal GPS navigators, exercise apps, health apps, expense tracking, credit cards, games, stocks and investments, the list goes on and on. Consider that just 11 years ago there was no concept of apps or app stores and that today there are more than 2.1 million apps in the Apple App Store alone.

Simplifying the migration process to K2 Five

Organisations have been moving towards low-code process automation platforms to speed up business application delivery and maximise IT investments in the digital economy. K2 Five provides that reality. With K2 Five, organisations are better positioned to expand their development workforce by enabling both business and IT users to develop powerful business applications and in turn increasing the agility of the company. Through better collaboration, richer analytics, and advanced integration capabilities, organisations are enabled to do more with less by migrating to K2 Five.

Demystifying Intelligent Automation

As stand-alone solutions, both robotic process automation and digital process automation have unique benefits that can help achieve intelligent automation. However, it’s only when they’re used in tandem that businesses can achieve end-to-end process automation and optimise their digital transformation.

The 4 Major Challenges Facing Manufacturing in 2019

Despite what amounts to almost an obsession globally with financial services and the services sectors, the manufacturing sector still accounts for almost 1 in 4 of the world’s employees, according to research by The World Bank. With over 500 K2 customers worldwide engaged in various manufacturing processes, from cars to chairs and beer to jam, we hear first-hand the problems they face and the ways they are exploring how to make things better. Below are the biggest challenges they see facing the manufacturing sector today

The future of work: understanding the landscape of RPA and DPA

The potential benefits of RPA are obviously huge. Automation of repetitive tasks done by humans frees resources up to deal with more high-level tasks. Other potential benefits include better customer experience, cost reduction, improved service delivery, increased compliance and better insight and analytics into your business processes. So how do “robots” work? A robot can mimic any user interaction with software, such as logging into or opening applications, copying and pasting data, creating and moving files, filling in forms and even extracting semi-structured data from documents or web pages.

How Combining RPA and DPA Help Organisations Achieve More

It’s common knowledge that automation provides businesses with the opportunity to use resources more efficiently and cut the risks associated with human error. As technology has advanced, there are more paths to automation available. In fact, Forrester predicts that this category of technologies will become “the tip of the digital transformation spear” during 2019, helping to re-shape business approaches and customer experiences.

Still Wondering What To Do With Your InfoPath Forms?

On January 31, 2014, Microsoft announced that there would be no additional investment in Microsoft InfoPath. Four years later, Microsoft released several forms-related products, including Microsoft Forms and PowerApps, but neither of these products covers all the common InfoPath scenarios.

Process improvement tools power digital transformation

In a world where speed matters, businesses need the agility and flexibility to quickly modify their processes and business practices to stay competitive. Historically, large companies have thwarted this kind of process improvement by locking themselves into outdated systems, processes, and ways of working.

5 things to look for when choosing a Business Process Automation Platform

If your business is starting on the journey of process automation or are re-evaluating the business process automation (BPA) toolset you have currently implemented, then there are not only a lot of vendor offerings available to evaluate, but there are many different aspects of their offerings that need to be considered. When evaluating a BPA platform, the obvious place to start is with the technical features you require to build your solutions. Can I quickly build web forms and workflows with no code? Can I easily integrate with my line of business systems?